Thank you for visiting the website (the Site). By accessing, viewing and using this Site, including by purchasing products, you agree to be bound by these terms and conditions (Terms). Please read them carefully. Your usage of the Site indicates your acceptance of these Terms.

  1. General

The Site is owned and operated by WholeLife Pharmacy Pty Ltd ABN 34 631 496 190 (WholeLife). Any reference to “WholeLife”, “we”, “us”, or “our” are references to WholeLife and its related bodies corporate as applicable. Any reference to WholeLife Personnel is a reference to the directors, officers, employees, agents, representatives, consultants and contractors of WholeLife or its related bodies corporate as applicable.

The Site and its contents are provided to you on an ‘as is’ basis.

WholeLife reserves the right to modify, amend or update these Terms at any time without prior notice. We suggest you regularly check this page to ensure you are aware of the most recent Terms.

These Terms constitute the entire agreement between WholeLife and you and govern the use of the Site. You may also be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.

  1. Information Disclaimer

All information on this Site is supplied with no warranty whatsoever. Information and statements are not intended to diagnose, treat, cure, or prevent any disease, injury or illness. 

No warranty is made that any information on or linked to this Site is complete and/or accurate. All information contained on the Site, including information relating to medical and health conditions, products and treatments, is for informational purposes only. It is often presented in summary or aggregate form.

The information contained in this Site is not intended nor is it implied to be a substitute for professional medical advice or any information contained on or in any product packaging or labels. Always seek the advice of your Pharmacist, General Practitioner, other medical practitioner or qualified health provider when starting any new medical treatment, continuing with medical treatment or with any questions you may have regarding yours or any other party’s medical condition and for dosages of pharmaceutical and other products supplied via this Site. Nothing contained in the Site is intended to be or should be taken for medical advice, diagnosis or treatment.

You take full and total responsibility for what you do with information on this Site, and any resulting outcomes from your actions.

  1. Disclaimer for Use of Site, Limitation of Liability and Indemnity

You expressly agree that use of the Site is at your sole risk.

WholeLife and the WholeLife Personnel do not make any warranty or representation of any kind whatsoever:

  • that access to the Site will be uninterrupted, timely, secure or error-free;
  • as to the completeness, timeliness, suitability or accuracy of any material on or linked to this Site;
  • in relation to the Intellectual Property or the information, content, products or materials included on the Site;
  • as to the use or results that may be obtained from use of the Site or purchase of any products from the Site; or
  • as to the accuracy, content or availability of information found on sites that link to or from the Site from third parties.

To the fullest extent permissible by law, WholeLife and the WholeLife Personnel exclude all liability for any direct, indirect, incidental, special or consequential loss (including loss of data, loss of reputation, loss of revenue, loss of profits, loss of goodwill) or damages, as well as any liability for any demands, proceedings, fines, penalties (even if we have been advised of the possibility or such loss, damages or liability) or other claims:

  • relating to your use of the Site or inability to use the Site;
  • relating to your purchase of products on the Site;
  • relating to the cost of procurement of substitute goods and services to those on the Site;
  • relating to unauthorised access to or alteration of your registration information;
  • relating to the transmission of data via the Site;
  • relating to third party websites, even where links to such websites are contained on the Site;
  • relating to the statements or conduct of any third party on the Site;
  • arising from negligent or wilful acts of us; or
  • arising from any other matters covered by these Terms or your dealings with WholeLife or relating to the Site.

You agree to indemnify and hold WholeLife, and our related bodies and Personnel, harmless from any claim or demand, including reasonable legal fees, made by any you or any third party due to or arising out of any content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of these Terms, or your violation of any rights of another.  

  1. Site availability

WholeLife does not warrant that the Site will be available at any time. You acknowledge that the Site may be unavailable for a number of reasons, including due to matters beyond WholeLife’s control, and shall not hold WholeLife accountable in respect of any claims arising therefrom. WholeLife does not warrant that users’ access to the Site will meet any particular performance criteria.

  1. Intellectual Property

All content and materials appearing on this Site, including trade marks, brands, product names, text, Site design, logos, graphics, icons, images, photos, videos, audio, typefaces, software and other material as well as the selection, assembly and arrangement thereof (Intellectual Property) is subject to applicable intellectual property laws. WholeLife is the owner or licensee of the Intellectual Property.

You are not permitted to reproduce any Intellectual Property without the prior written permission of WholeLife. Access to, and use of, this Site does not confer and shall not be considered as conferring upon you or any third party any licence to use the Intellectual Property.

You must not adapt, reproduce, broadcast, decompile, disassemble, download, copy, store, distribute, transmit, print, display, modify, publish or create derivative works from, sell or participate in the sale of, exploit in any way, in whole or in part, the Intellectual Property or any part of this Site without our prior written consent.

All rights not expressly granted herein are reserved.

  1. Security and privacy

You acknowledge that your access to the Site may be monitored and tracked by the use of cookies and/or retailer ids. WholeLife does not sell, rent or give away user information (including phone numbers and e-mail addresses). This information is highly respected and is only used to assist WholeLife in providing you with valued services and products and otherwise in accordance with our privacy policy.

Any information provided by You or via your browsers (including cookies) will be for the use of WholeLife and WholeLife will not disclose personal information about users or their browsing habits to any other third party, unless users give WholeLife express permission to do so, or unless required to do so by law.

WholeLife may disclose aggregated information about you in general and statistics related to this Site to others, but in doing so, will not disclose information about any particular individual unless in accordance with our privacy policy. Notwithstanding the above, you acknowledge that transmissions to and from this Site may be monitored, intercepted or modified by other parties.

WholeLife does not guarantee the delivery or security of communications over the internet. We do not provide and have no control over communications, networks or services, the internet or other technology required or used across the Site. We do not accept any responsibility for any direct or indirect loss associated with any communications, networks or other technology used to access or use the Site. Any use of this Site or purchase of goods on this Site is at your risk.

You are prohibited from violating or attempting to violate the security of the Site, including without limitation: (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorised to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorisation; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing”; (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

WholeLife may investigate occurrences that involve such violations and may involve, and cooperate with, law enforcement authorities in pursuing users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from WholeLife on the Site and other than generally available third party web browsers (e.g., Google, Netscape Navigator, Microsoft Explorer).

  1. Linking and framing

This Site may contain hypertext links, frames or other references to websites operated by third parties (Third Party Websites). These are provided for convenience only. WholeLife is not responsible for the content of any Third Party Websites, and makes no warranty about the completeness, timeliness, suitability, accuracy or subject matter of the material located on Third Party Websites. We do not approve of, endorse, or sponsor any content or material on Third Party Websites. When you access a Third Party Website from this Site, you leave this Site and do so at your own risk. You are responsible for viewing and complying with the terms and conditions of use posted on the Third Party Websites.

  1. Your conduct and Account Information

You must only use the Site in accordance with these Terms. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site.

You must not post on or transmit via this Site any information or material that is offensive, threatening, breaches any laws or regulations, infringes a third party’s rights or is a breach of privacy or is otherwise deemed as inappropriate by us in our sole discretion. You must not do anything that interferes with, tampers with or disrupts our Site. You must also not permit or enable any person to do any of the above things.

When using the Site, including for the purchase of a product or for registering an account with Us, you undertake to:

  • provide true, accurate, current and complete information about yourself as prompted by the new user account form or any other form of data input by you (the “Account Information“); and
  • maintain and promptly update the Account Information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We may suspend or terminate your account and refuse any and all current and future use of the Site.

You are responsible for maintaining the confidentiality of your password and account details and are fully responsible for all activities that occur under your password and account.

You agree to immediately notify us of any unauthorised use of your password or account details or any other breach of security. WholeLife considers account information private. We use the information only for the limited purposes of processing your orders, corresponding with you, for statistical purposes to improve our site and services to you, to administer our site, and to notify you of products or special offers that may be of interest to you.

Your personal information is at all times governed by our privacy policy.

  1. Our rights

WholeLife may elect to electronically monitor areas of the Site and may disclose any content, records, or electronic communication of any kind (a) to satisfy any law, regulation, or government request; (b) if such disclosure is necessary or appropriate to operate the Site; or (c) to protect our rights or property or the rights of the users, our directors, employees, representatives, sponsors, third party providers or licensors. We are not responsible for screening, policing, editing, or monitoring such Content.

WholeLife may terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider, or Us.

  1. Applicable law

As far as legally possible this Agreement, its terms and conditions and the use of this Site shall be governed by the laws in existence from time to time in Australia. Any claim relating to the Site, the services provided through the Site or the Content shall be governed by the laws of the state of Victoria and you agree to submit to having the matter dealt with in a court in the state of Victoria, Australia.

  1. Termination

These Terms are effective even if this Agreement is terminated by either party. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information under your account and bar any further access to such accounts or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.

  1. Product Information and availability

We have made every effort to describe the products on the Site as accurately as possible.  Product images displayed are for representation purpose only. Actual product may differ from images shown.

We make no warranty or representation as to the accuracy or completeness of any information on the Site, including pricing information and product descriptions, and are not responsible for any errors, omissions, or defects.

Not all items displayed in our catalogues will be available to purchase on the Site. These products are available at participating WholeLife stores while stocks last.

Any information provided as to the availability of a product is a guide only and subject to change without notice.

We may modify or remove products at any time for any reason.

  1. Disclaimer & Limitation of Liability for Products Sold

Except as expressly stated herein or as required by law, WholeLife makes no representations or warranties, either express or implied, of any kind with respect to products advertised or sold on the Site including but not limited to merchantability and fitness for a particular purpose.

You agree that the sole and exclusive maximum liability to WholeLife arising from any product advertised or sold on the Site shall be the price of the product ordered. In no event shall WholeLife or the WholeLife Personnel be liable for special, indirect, consequential or punitive loss or damages related to products advertised and purchased on the Site.

  1. Use and quantities of Products

Products purchased on our Site are for personal use only and may not be purchased for re-sale, distribution or hire.

WholeLife reserves the right at its sole discretion to limit the quantities of any items available for purchase per customer, household or per order.  This may include restrictions on quantities of orders placed by the same account holder, same payment account and to customers using the same billing or mailing address.

Any request to purchase additional or commercial quantities should be request by email to:

  1. Order and acceptance

By placing an order via our Site, you are making an offer to purchase the selected products in accordance with these Terms. Please review your order details carefully prior to placing your order. Once placed, your order can only be amended in accordance with these terms and conditions and associated policies.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. WholeLife reserves the right at any time after receipt of your order to accept or decline your order for any reason. WholeLife reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before processing any order.

If an order is unable to be filled for any reason, or is only partially filled, the order will be cancelled or partially cancelled and the appropriate portion of your payment refunded.  We will contact you as soon as possible to advise if this occurs.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, WholeLife shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. WholeLife shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment processed. If payment has already been processed for the purchase and your order is cancelled WholeLife shall immediately issue a refund in the amount of the incorrect price.

  1. Payment methods

We accept a range of payment methods as shown at the checkout which are processed through our third party payments service provider. Please be sure to provide your exact billing address and telephone number. Incorrect information may cause a delay in processing your order, or may mean we are unable to process your order.

If you pay by credit card, your credit card will be billed as soon as your order is placed. All credit card payments are subject to verification and fraud checks by an external fraud prevention provider.  We may require additional verification or information from you before accepting an order. You must not pay, or attempt to pay, for any purchase via fraudulent or unlawful means.

Where a third party payment method (such as AfterPay or PayPal) are used for payment, the terms and conditions of each of those providers may also apply to your payment, in addition to these Terms. You are responsible for ensuring compliance with any applicable third party terms.

WholeLife does not accept money orders, cashier’s cheques, personal cheques or company cheques.

All prices on the Site are in Australian dollars and are inclusive of the Australian Goods and Services Tax where applicable.

  1. Risk and title

Title to products ordered on the Site passes to you upon delivery. All risk of loss or damage to the products ordered by you passes to you when we dispatch the product from our premises.

  1. Delivery

This Site only delivers to Australian postal addresses. Orders purchased on this Site cannot be shipped to an international address.

For more shipping and delivery information – click here.

  1. Refunds and Return Policy

WholeLife aims to have a seamless shopping experience for all of our customers, providing you with access to some of the best health and wellbeing products on the market; as well as vital prescription medication.

To view our Refunds and Returns Policy – click here.

For returns, please contact: