WholeLife aims to have a seamless shopping experience for all of our customers, providing you with access to some of the best health and wellbeing products on the market; as well as vital prescription medication. We understand that sometimes returns and refunds are required for various reasons, which is why we’ve detailed each of our processes below.

Note: All credits or refunds are paid back to the card which made the payment, no refunds will be provided by the store where you purchased or returned the product.

Change your mind? – 30 days

At WholeLife, we’re sure you’ll love your chosen healthfood, wellbeing and pharmacy products once you receive them but should you change your mind, and wish to return something, we need to receive it back to the destination you purchased it from (within 30 days of purchase) in a new, unused, unopened state, including in its original packaging. If that was click and collect through one of our stores, it must be returned to the same store. If it was delivered to you, it must be returned to the sender’s address. Return postage for change of mind is at the customer’s expense.

For change of mind returns WholeLife will either offer you a credit on your next purchase, a suitable alternative or a refund.

Note: Change of mind does not apply to any prescription, limited use, refrigerated or hygiene products.

To contact our team regarding change of mind purchases – click here.

Was something our fault? (Missing or wrong item/s)

We’re all human. Usually, our customers love the excellent service our team is known for, but occasionally we make mistakes. If we shipped you the wrong product or the mistake was deemed to be ours, we will cover the cost of return freight and offer you either your chosen product, a suitable alternative or a refund where applicable. Where it was deemed a product was missing from your order, it will be delivered to you at no additional cost (for delivered items only). If your item was purchased through click and collect, you will need to return it to the same store it was purchased from.

Note: returns of faulty products are at the discretion of our team, and will be coordinated by WholeLife, should the product need to be returned to our stores.

To contact our team regarding missing or faulty items – click here.

Delivery damage issue?

If your delivery item was damaged on arrival, it is important you take a photo of the damage at the time and notify the WholeLife team via email within 7 days of your order arriving.

To contact our team regarding a damaged item – click here.

Allergic reaction?

Do you believe a product we provided you caused an allergic reaction? If so, please discontinue the use of the product immediately, take a photo of the issue and contact the WholeLife team for assistance.

To contact our team regarding allergic reactions – click here.