Simply download the WholeLife Pharmacy App from the App store (for iPhone users) or Google Play (for Android users) and follow the prompts.

You can order your prescription through the WholeLife Pharmacy App and arrange home delivery or pick up. Just like Tap-To-Refill, you can select a prescription and send a request to the pharmacy for it to be dispensed.

Because your prescription now lives in the app, it can be dispensed without physically bringing the script to the pharmacy.

An electronic prescription is a convenient way to receive and fill prescriptions. Rather than getting a paper prescription, your doctor can securely send your script to your phone or email.

If your General Practitioner or prescriber is prescribing electronic prescriptions, they can provide you with an electronic prescription when needed. A URL link will be sent to you via SMS or email allowing you to access your prescription. Your electronic prescription will look like the token below:

Your electronic prescription will be sent to you via a URL link via SMS or email. When the URL has been clicked, it will open a webpage showing you your electronic prescription as a token. The WholeLife Pharmacy App can also store your electronic prescriptions, to easily view and share with your pharmacy for dispensing.

Using the ‘Carer Mode’ in the WholeLife Pharmacy App, you can manage your family and loved one’s paper and electronic prescriptions in the one place.

You have access to your prescriptions when and where you want them, never losing or misplacing your paper prescriptions again. Storing your prescriptions on the WholeLife Pharmacy App allows you to keep track of how many refill supplies you have remaining on your current prescription. The WholeLife Pharmacy app will also send reminders when it is time for you to refill your prescription, which you can order directly with your local WholeLife Pharmacy ahead of time.

When an electronic prescription is written, it is sent directly to you. For anyone else to access the prescription, you need to provide consent.

MedAdvisor International Pty Limited (ABN 40 161 366 589) is the developer of the WholeLife Pharmacy App. The protection of your personal information is something WholeLife Pharmacy & Healthfoods and MedAdvisor takes very seriously. Personal information is information about you that identifies you or from which you are reasonably identifiable. MedAdvisor is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).  For more information, see MedAdvisor Privacy Policy

Contact your GP to cancel the electronic prescription and request a new one. They will send you a new token.

If you have deleted your repeat token, your WholeLife pharmacy that had previously dispensed the electronic prescription, can reissue the most recent repeat for that medication. Your new electronic prescription can then be uploaded to the WholeLife Pharmacy App.

Yes, you will get a separate token for each medication you are prescribed. If you have repeats on your prescription, your local WholeLife pharmacy team will send you a new token for your next repeat. You will need to give the new token to the pharmacist when your next repeat is due. When using the WholeLife Pharmacy App, your script token will be automatically updated on the app.

No. You can continue to store, manage and order your prescriptions via the MedAdvisor app, the exact same way as the WholeLife Pharmacy App. There may be some unique WholeLife features that may not appear on the MedAdvisor app, such as viewing our latest catalogue or linking your WholeLife Vibe Loyalty card where you can view your points all in one location.

If you want all those features, come visit your local WholeLife Pharmacy and our friendly team members will be able to assist you on how you can transfer to the WholeLife Pharmacy App!

No stress! Come visit your local WholeLife Pharmacy and our friendly team members will be able to assist you in getting you set up and activated into the app!